Support

Last updated 20 October 2026

Having a problem with a payment, receipt or activation? Contact us by email, WeChat or WhatsApp and include your receipt number or School Code and a short description.

• Email (China): hello@novaed.cn
• Email (international): hello@novaedone.com
• WeChat: search NovaEd诺华特 (our verified WeChat account) and send us a message
• WhatsApp: +86 139 1706 3480 (NovaEd ONE)
• Response time: within 24 hours.

Before you write

• Card and Alipay: give it 30 minutes, then refresh your receipt page.
• Bank transfer: allow one working day after the money leaves your account.